DaitchPro Privacy Policy

1. Introduction

DaitchPro LLC (“DaitchPro,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, applications, and services. DaitchPro is a unified AI automation platform that includes:

• AI Voice Agents
• AI Chat Agent
• Native CRM
• Native Funnel System
• DaitchPro Automation Engine
• Affiliate Program
• Marketplace for AI Products
• DaitchPro Meet (meeting and communication system with recording capabilities)

This Privacy Policy applies to all users of our services, including Agency Owners, Individual Clients, Marketplace Sellers, Marketplace Buyers, Affiliates, and general website visitors. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Business or company name
• Mailing or billing address
• Payment and billing information
• Account login credentials
• Profile information and preferences
• Government-issued tax information (e.g., W-9, W-8BEN for affiliates or sellers)
• Identity verification information where required

2.2 Business and CRM Data

Through the use of our Native CRM and Funnel System, we may collect and process:

• Customer and lead information
• Contact details and communication history
• Sales and marketing data
• Notes, tags, and segmentation data
• Appointment and booking information

Users are responsible for ensuring that they have obtained lawful consent to upload or process such data.

2.3 AI Voice and Chat Interaction Data

When using AI Voice Agents and the AI Chat Agent, we may collect:

• Call recordings and transcripts
• Chat conversations and transcripts
• Metadata such as call duration, timestamps, and participant details
• AI-generated summaries and analytics
• Customer interaction history

These interactions are processed to provide services, improve AI performance, and ensure quality and compliance.

2.4 DaitchPro Meet (Meeting System)

When using DaitchPro Meet, we may collect:

• Audio and video recordings of meetings
• Meeting transcripts and chat logs
• Participant names and contact information
• Screen-sharing content
• Meeting metadata (date, duration, participants)

Recordings are stored securely in DaitchPro’s databases and are accessible only to authorized users. Users are responsible for notifying participants and obtaining any legally required consent before recording meetings.

2.5 Marketplace Information

For users participating in the DaitchPro Marketplace as sellers or buyers, we may collect:

• Seller and buyer profile information
• Product or service listings
• Transaction and payment details
• Tax and compliance information
• Communication between buyers and sellers
• Reviews and ratings

2.6 Affiliate and Lead Information

When affiliates submit leads, we may collect:

• Client name and company name
• Contact details
• Business information
• Notes related to the referral
• Estimated deal value

Affiliates must ensure that they have obtained lawful consent before submitting any personal data.

2.7 Automatically Collected Information

We may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent
• Referral URLs
• Cookies and tracking identifiers
• Geolocation data (approximate)

2.8 Communication Data

We may collect information from communications such as:

• Emails
• Support tickets
• Chat messages
• Phone calls
• Feedback and survey responses

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our services
• Enable AI Voice, Chat, CRM, Funnel, Automation, Marketplace, and Meeting functionalities
• Process transactions and payments
• Manage affiliate relationships and commissions
• Facilitate communication between users
• Improve AI models and service performance
• Provide customer support
• Send administrative and promotional communications
• Ensure security and prevent fraud
• Comply with legal and regulatory obligations
• Enforce our Terms of Service and other agreements

4. Legal Bases for Processing (GDPR)

For users in the European Economic Area (EEA) and the United Kingdom, we process personal data based on the following legal grounds:

• Consent – When you provide explicit permission.
• Contractual Necessity – To perform our contractual obligations.
• Legal Obligations – To comply with applicable laws.
• Legitimate Interests – For business operations, security, and service improvement.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Track affiliate referrals and campaign performance
• Maintain user sessions and authentication
• Analyze website usage and performance
• Personalize user experiences
• Support marketing and advertising efforts

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. How We Share Your Information

6.1 Service Providers

We may share information with trusted third-party vendors that assist in operating our services, including:

• Payment processors (e.g., Stripe, PayPal)
• Communication providers (e.g., Twilio, Mailgun)
• Cloud hosting and storage providers
• Analytics and marketing platforms
• Identity verification and compliance services

6.2 Marketplace Transactions

Information may be shared between buyers and sellers to facilitate transactions within the DaitchPro Marketplace.

6.3 Legal and Regulatory Authorities

We may disclose information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

6.4 Business Transfers

In the event of a merger, acquisition, financing, or sale of assets, user information may be transferred as part of the transaction.

6.5 With Your Consent

We may share your information with third parties when you provide explicit consent.

6.6 No Sale of Personal Information

DaitchPro does not sell personal information to third parties.

7. International Data Transfers

As a global platform, your information may be transferred to and processed in countries outside your jurisdiction, including the United States. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure adequate protection of personal data.

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encryption in transit and at rest
• Access controls and authentication
• Secure cloud infrastructure
• Regular security assessments

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this policy
• Provide our services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Meeting recordings, call recordings, and chat transcripts are retained according to user settings and applicable legal requirements.

10. Your Privacy Rights

10.1 GDPR (EEA/UK Residents)

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion (“Right to be Forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

10.2 CCPA/CPRA (California Residents)

You have the right to:

• Know what personal data is collected
• Request deletion of your data
• Correct inaccurate personal data
• Opt out of the sale of personal data (we do not sell personal data)
• Non-discrimination for exercising your rights

To exercise these rights, please contact us at support@daitchpro.com.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

12. Third-Party Links

Our website and platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected by updating the “Last Updated” date. If significant changes are made, we will notify users through the platform or via email. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

DaitchPro LLC
📧 Email: support@daitchpro.com
🌐 Website: https://www.daitchpro.com
📍 Address: [Insert Business Address]